Learning Center

Alcatel-Lucent Opentouch Business Edition

otbe_rel_photoThe Alcatel-Lucent OpenTouch™ Business Edition, Release 2.0, delivers a range of communication services on a single platform, from world-class business telephony to the most advanced multimedia collaboration and mobility services.

In a competitive marketplace, enterprises need their IT tools to have the same advanced functionality, reliability and sophistication as that of their larger competitors. At the same time, they need to optimize their costs and simplify implementation and maintenance.

OpenTouch Business Edition addresses the communication requirements of enter- prises of up to 1500 employees and 3000 devices by providing advanced business communications, multimedia collaboration at the of ce and on the go, contact center functionality and management services. OpenTouch Business Edition delivers all these services on a single platform to improve the total cost of ownership (TCO).

Employees who primarily work on company premises and make extensive use voice communications bene t from OpenTouch Connection, the advanced business communications experience available on reliable desk phones, sturdy DECT or WLAN mobile handsets, and on software clients for PCs, tablets or smartphones.

Users can pick the telephony features that suit their of ce work style from the comprehensive list of telephony features offered by the embedded Alcatel-Lucent OmniPCXTM Enterprise Communication Server.

Of ce workers enjoy high-quality, wideband voice communications with easy audio and visual guidance, and ultra-fast directory look-up from the phone keyboard.

Employees who need powerful interactive visual communication will bene t from OpenTouch Conversation, the multi-device, multiparty, multimedia experience for easy collaboration at the of ce and on the go.

OpenTouch Conversation sessions feature voice, video, instant messaging (IM), pre- sentation sharing and natural conferencing capabilities to help users better engage with customers, partners and colleagues.

Users can shift their sessions between devices when they move to another location. They can also turn a two person session into a multiparty and multimedia conference in a few clicks.

The platform also offers a scalable and reliable contact center application. This application ef ciently supports the organization’s interaction with current and potential customers.

OpenTouch Business Edition can be provided as pre-installed appliances or
as a software-only version running on VMware®. Its single-server design is ideal for enterprises that want to reduce the cost and effort of provisioning, testing and managing new servers and don’t want to install additional software with every new communication application deployment.

ORGANIZATIONAL NEED

OPENTOUCH BUSINESS EDITION APPROACH

BENEFITS

OpenTouch Connection experience

Enterprise-grade communication services, including state-of-the-art telephony and a wide range of professional terminals

Comprehensive advanced business telephony services, including exible auto-attendant, screening, group, routing and messaging services

Instant business response: all important calls are identi ed and answered.

Rapid directory lookup and speed-dial

Save time when dialing contacts

Multi-platform support: desk phones, mobile handsets, and PC, tablet and smartphone software clients

Flexible options: business continuity with always-on desk phones and with robust handsets for roaming employees, supports BYOD policies with software clients

OpenTouch Conversation experience

Innovative multimedia collaboration solutions that boost productivity, facilitate mobility and decrease travel costs

Single business identity with multi-device routing pro les and rapid session shift between desk phones, smartphones, tablets and PCs

Employees are reachable anywhere and on the device best suited for their location

Easy access to multiparty conferences with audio, video, IM and content sharing

Ef cient interactions between geographically-dispersed teams and reduced travel expenses

Easy addition of multimedia, including IM, voice, video and content sharing

Instant business response with multitasking between IM and voice sessions. Better engagement with contextual video and content sharing interactions

Web conferencing with customers, partners and colleagues

New ways to communicate with customers, partners and colleagues

Integrated conferencing capabilities easily accessible from any phone or browser. Shared documents stay within the enterprise premises

Customers, partners and colleagues can easily and securely join OpenTouch voice and content-sharing sessions from outside the enterprise rewall

Integrated customer service applications

Best-of-breed customer interaction services to increase sales and customer loyalty

Professional welcome services, from greeting and group calls, to centralized attendant applications

Increased customer satisfaction by answering all calls – centrally or in branch of ces

Contact center services, including a patented visual distribution matrix

Accelerate rst call resolution with a call distribution logic that can be adapted within days to evolving needs

Uni ed platform and operations

Decrease TCO while maximizing service continuity

Ready-to-use, pre-installed applications

Improved installation time when deploying the server or mobility and collaboration applications

Uni ed user management

Improved daily move, add, change and delete operations

Advanced, real-time thresholds and alerts

Instant noti cation of changes to communications quality, service availability and service-level-agreements

High-availability options

Improved business continuity for communication services during network outages or server failures

Proven multi-site support with bandwidth control

Improved voice-over IP quality in multi-site organizations, with centralized communications to improve operational expenditure