Learning News Feed

Disaster Recovery – What would you do if you lost your building!

Disaster Recovery

  Communication Hastens Disaster Recovery

First, many companies have not considered disaster recovery or the impact to their business if their communications systems were down for 1 or more days following a disaster such as a fire, hurricane or earthquake. The fact is, recovery time to restore even partial service will take days, if not weeks.

How will you communicate with customers?

How will you generate revenue?

Buying A Phone System

Your guide to buying a business phone system.

Your enterprise network – on demand

Today, companies and firms, whatever their size or business model, need to stay connected. However, the cost of their network equipment is often not in line with their real use. Obtaining a network infrastructure that meets business demands and adapts to their actual needs is an important challenge. Keeping costs in line with the ups and downs of the business is also an ongoing challenge. If you don’t want to pay for network equipment when it is not in use, then applying a cloud model to equipment is an ideal solution for minimizing payments. By paying for only what you use at fixed daily costs, you avoid paying for a network that isn’t used over a weekend, during holidays or even for several months if there is low seasonal activity.

This new model first appeared two years ago in Australia where companies were quick to appreciate the benefits. And, it wasn’t just in one industry, but across many such as school districts, ski resorts, sports arenas, hotels and more, who only pay for what they use.

For example, Accor recently asked ALE teams to see if they could be charged for network equipment, such as Wi-Fi, Ethernet, telephony/video-over-IP, based on occupancy. Benefits for Accor with this new cloud service is that if a room is not rented out, there is no need to pay for the connections in it. The time for paying for unused equipment is gone. It’s time to align costs to actual corporate activities and cash flow.

A payment model that is in sync with revenue

The model has already exceeded seasonal sectors: In the UK, the government will pay nothing in CAPEX (equipment purchase), only OPEX (expenses by activity). It’s all about evolution. Companies want to invest at the same pace as their business grows and have specific needs for certain features such as telecommunication solutions.

Many companies, who do not have the financial resources to spend for the long term, are open to this type of service. For example, when construction begins on a new building, its network equipment needs will put demands on the existing building’s network. Buying enough equipment to support the expected new network requirements is a financial burden that puts pressure on the project from the start. Meanwhile pay-on-demand connections level the playing field against competitors.

This ability to provide on-demand network capabilities is also important for CIOs to address. If the technical directors do not find ways to act quickly, they will be hampered by a need to find more purchasing budget to start their projects, then they run the risk of losing visibility and control over their IT responsibilities.

Manage the physical infrastructure as a service

In practice, network on demand equipment has enterprise applications with a reporting function, which send a statement every hour to the seller that installed the equipment to generate a monthly bill. Taking readings at the source is no problem and relies on the economic model of a domestic Internet server. The equipment continues to belong to the provider and the user is charged according to the specific services they use, such as video on demand or long-distance telephony. Often these facilities enable companies to regulate their consumption and avoid any unpleasant surprises.

This metering capability also provides resellers the ability to offer additional managed services. In addition to pay-per-use, the new tools analyze the cost of network traffic and provides resellers information that they can use to give advice on how to be even more efficient in their use of the network. To date, this is the only network management tool that takes the analysis to an application level (how such software is used, is the network appropriately sized for this use, etc.) This allows for more accurately prioritized business flows to prevent degradation of the user experience on applications.

For quicker expansion, this type of service is rendered by a supplier. Moreover, the company retains the option to train its internal teams and to buy access to analytics to optimize its own network themselves. But, from the moment the infrastructure is considered a service, companies tend to rely on a supplier whose mission will be to ensure proper operation. In this model, internal technicians are able to refocus their time on the integration of cloud applications such as Salesforce, along with the rest of the company’s business applications. It’s predicted that by 2017, many companies will choose to pay for all of their network functions “on demand”, as this system is attractive for all the reasons I’ve mentioned.

How to cook a good unified communication solution?

OpenTouch Conversation tutorials made easy

I consider myself a rather good cook. I like to cook, and to eat, and love almost everything related to food. Nowadays I look at recipes to get the whole idea of the meal, then work it up on my own. But when I started getting hooked on cooking, I was very far from being able to do that with confidence.

I imagine it happens to almost everyone, that relatable moment when you want to do a simple action, but have no idea how to do it. In cooking, that happened when I first came upon words like “blanch the onions” or “sautéed meat”.

And here is where the magic of YouTube begins. Two clicks, a few letters on my keyboard and I can find a video explaining what a sauté of veal is, and how to make it. A short, very focused and easy to repeat video is available to help me to hone my skills at home, instead of going to cooking classes and asking a chef.

That is what “How To” videos are all about: Helping people to understand short actions, and how to do them on their own. This kind of video is not only available for cooking — just type “how to” on YouTube and you will see the range of videos available, from “how to draw” to “how to tie a tie”, every topic is covered (or close enough).

Knowing all that, when I started using the Alcatel-Lucent OpenTouch® Suite applications, of course I searched for videos. I first watched complete tutorials videos like the one for OpenTouch Conversation for PC. These videos are useful because they show a complete use case with features and applications to your daily job that you might not even know existed.

So it was handy when I discovered the OpenTouch Conversation 2.2 Tutorials — they are short videos (from 25 to 50 seconds – but truly helpful), focused on one and only one action. Perfect for someone who knows how to navigate through the app but needs information on specific topics. Last but not least, these videos will be updated at every new release, helping people understand the new features more easily.

Let me add this little tip, if you binge watch them by viewing the whole playlist, you might even discover some features you had absolutely no idea existed! For example, did you know that you can use OpenTouch Conversation as a softphone? Well now you do! Happy viewing and hope you find these “how to’s” helpful. Let me know here!

Is Your Phone System Bad For Customer Satisfaction?



Customer satisfaction is not just about the quality and value of your products and services. It is also about how quickly clients, partners and suppliers can reach you, how well they are greeted, and how long they need to stay online to have their questions answered.

Satisfied customers generate repeat business, and effective communications can dramatically raise your level of service. Ensure that you handle incoming inquiries professionally with an efficient greeting system that welcomes clients by name and rapidly refers them to the right sales person.

Making Public Administration More Efficient

ProductivityTo serve the public, you need to focus on client satisfaction and always be reachable, at your desk or on the move. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely while maintaining privacy and a professional image. The communication system must handle call overflow when you are busy serving a client. The system must provide end-to-end call management, with a professional welcome and efficient call routing to the right destination. To increase staff productivity, the system needs to be integrated with administration operations.


The OpenTouch Suite for SMB for Public Administration tailors the communication system to the unique needs of your organization, whether it is a small town hall or a government ministry, by providing:

  • Feature-rich applications that keep you connected and improve call handling
  • A flexible communication server and network infrastructure with powerful embedded features
  • A range of wireless and wireline digital and desk phones for professional IP or digital telephony

The OpenTouch Suite for SMB for Public Administration enables busy staff to better serve the public with an efficient, featurerich communication system. The OpenTouch Suite for SMB provides end-to-end call management, seamless, flexible services and on-site mobility.

Cloud Phone Systems

Open Touch Cloud Telephone

Building Your WiFi Network

If you are building or considering building your Wi-Fi network, our tutorial will help you realize the most efficient, reliable, secure and extensible solution for your business. Download our Wi-Fi tutorial to help you plan and select the best Wi-Fi for your business.

Our tutorial contains crucial subjects that will help you drive a successful Wi-Fi project. One that is capable of evolving with your business needs for the next 5 years. Some of the questions covered include:

  • How many access points do you need?
  • Do you need a controller or not?
  • How many users can each access point support?
  • How will you power your access points?
  • Do you need a single or dual-band radio solution?
  • How can you plan for future growth?
  • What is the value of a site survey?

We hope you find this tutorial a valuable tool in your selection process. Since 1968 Telspan has provided organizations like yours with complete telecommunications solutions. Telspan looks at your business and designs a system that operates the way you need it to. By combining system installation, maintenance, coordination and consultative services, we create a communications solution that fits your business and its changing communications requirements.

If you would like more details on what communications system is best for you please call us at 860-761-1411.

Guide To Cloud Phone Systems

Open Touch Office Cloud

As your phone system ages,its ability to grow with your company becomes increasingly difficult. Upgrading to a cloud communications system will increase flexibility,mobility and security while providing a full set of business telephOny features. Benefits include:

  1. Quick and easy deployment and operations.
  2. Stay up to date with the latest technology.
  3. Enable advanced unified communications on your devices.
  4. Avoid downtime due to a disaster.

We hope you find this guide a valuable tool in your selection process. Since 1968 Telspan has provided organizations like yours with complete telecommunications solutions.Telspan looks at your business and designs a system that operates the way you need it to.By combining system installation,maintenance,coordination and consultative services, we create a communications solution that fits your business and its changing communications requirements.
By switching to the cloud now, you will save money and time while simplifying operations and avoiding risk.

If you would like more details on what communications system is best for you please call us at 860-761-1411.

The cure for traditional infrastructure

Are you suffering from traditional IT infrastructure? It’s a funny question, admittedly, but some of you are no doubt violently nodding your heads in agreement.

After all, who hasn’t suffered at the hands of IT infrastructure? IT teams who’ve contended with the seemingly nonstop maintenance that comes with traditional infrastructures, certainly have. Users who’ve helplessly experienced bottlenecks that prevented timely access to applications and data of course have. And most C-level executives can tell you about the anguish of an under-performing network slowing transaction flows, and the business in general, to a crawl.

Over-running the status quo

Meanwhile, along the way to this condition, emerging technology trends have pushed the traditional infrastructure to its limits. From virtualization and the cloud to mobility and the consumerization of IT, new pressures are straining infrastructures from every direction.


To borrow (and mangle) a famous saying, “The infrastructure provideth, and it taketh away.” Or, more accurately, it holdeth back. But that no longer has to be the case. Businesses today have more options than ever when it comes to modernizing their infrastructures. They can transform the cause of their suffering into a distinct business advantage.

That’s not to suggest it’s a simple transition. Every business has its own distinct needs in terms of demand, accessibility and flexibility, and they need to do thoughtful assessments of their evolving infrastructure needs. But for most organizations today, round-the-clock business agility and availability of applications and data are foundational must-haves.

In such an environment, what are needed are out-of-the-box infrastructure solutions that enable IT teams to spend less time on maintenance tasks, and more time on critical innovation and revenue-producing activities.

Organizations need the ability to deploy new applications quickly and easily. They need to be able to respond quickly and decisively to changing business conditions. And they need to be freed from technology-induced limitations on what people can accomplish.

Digital business barriers

What they have today instead is antiquated legacy infrastructures that are rigid, and with high opportunity and maintenance costs.  What’s more, these aging infrastructures have helped cement the perception among both executives and users that IT is more of a hindrance to their efforts to better serve customers than it is a business engine. Further contributing to this perception is the fact that the traditional methods of assessing IT costs and evaluating the role of IT are hopelessly misaligned with the digital businesses of today, and that divide is widening.

To put it quite frankly, traditional IT infrastructure is flat-out preventing businesses from excelling in today’s marketplace. And it’s not enough for organizations to simply swap those infrastructures out for the modern flavor of the day. Rather, they must change their mindsets in envisioning those new infrastructures.

Specifically, they need to stop allowing costs to limit this critical technology decision, and instead adopt a forward-looking understanding that their infrastructure investments should be guided by anticipating future business needs.

The rewards of strategic change run deep

That perspective is supported by research such as the latest edition of KPMG’s annual technology innovation report, “The Changing Landscape of Disruptive Technologies,”released in early 2016. The report argues that as the unprecedented pace of technology innovation continues to bring profound changes all around us, companies can’t ride one form of innovation to success. Instead, they must integrate several disruptive technologies to create an effective business model.

“The rewards for embracing new technologies run deep. From productivity gains to cost efficiencies, to quicker innovation cycles and increased customer value,” Gary Matuszak, global and U.S. chair of KPMG’s technology, media and telecommunications practice, said in the report. “The most successful businesses will be those that can most effectively prioritize and monetize emerging technology opportunities as part of their overall company strategy.”

In other words — at least so far as it pertains to infrastructure — first figure out what type of modern infrastructure best suits your business, and then determine how you can take full business advantage of it. Matching your business to the wrong infrastructure can lead to extra costs, unused capabilities (or worse yet, missing capabilities) and a whole lot of inefficiency.

Taking that idea to its logical end, it’s easy to see how the traditional infrastructure, which once served businesses so well, can increasingly be looked upon as a sort of shackle for the business. And if organizations are being held back by their infrastructures today, just imagine how limiting those infrastructures will be a few years down the line.

Which is why the infrastructure solutions market has such a critical role in helping today’s businesses to become digital-enabled. Vendors have a responsibility to develop and market solutions that will grease the wheels of digital business rather than rust them, and Alcatel-Lucent Enterprise has every intention of delivering on that. Stay tuned.