Learning Center

Premium DeskPhones

Contemporary deskphones for SMBs and mid- to large-sized companies: awarded 2014 TMC Communications Solutions Product of the Year

Alcatel-Lucent Premium DeskPhones are designed to meet the needs of both SMBs and mid- to large-sized businesses or organizations. Featuring an elegant, contemporary design, they combine improved audio and software capabilities with ergonomic features to provide a superior communication experience.

Wideband audio provides better sound definition and quality. The re-designed speaker phone enclosure produces greater volume and projection. And with a Bluetooth connected handset and headset, you have room to roam.

All Premium DeskPhones and their add-on key modules feature ergonomic details such as an adjustable stand and backlit display for more comfortable viewing, whatever the ambient light. The alphabetic keyboard provides fast access to messaging and call-by-name functions. The easy-to-use navigator and programmable soft keys enable immediate interactivity with phone functions, as well as organization-wide applications and services available from OmniPCX™ or OpenTouch™ communications platforms.

The superb build quality of these phones, as well as their impressive list of features and add-ons, ensures that your investment today will offer excellent communication services for many years to come.

IP Premium DeskPhone models

  • 8068 Premium DeskPhone
  • 8038 Premium DeskPhone
  • 8028 Premium DeskPhone

Digital Premium DeskPhone models

  • 8039 Premium DeskPhone
  • 8029 Premium DeskPhone

Benefits: Premium DeskPhones

  • Wideband audio and ergonomics improve employee efficiency and productivity
  • Easy installation – supports plug-and-play provisioning
  • Easy-to-use feature buttons and interactive soft keys
  • Offers full range of telephony services
  • Support for Energy Efficient Ethernet provides improved energy efficiency
  • Service assurance with SIP survivability

Features: Premium DeskPhones

  • Superior voice quality
  • Optimized ergonomics
  • Omni-directional navigator
  • Dedicated function keys
  • Backlit display
  • Intuitive icons and soft keys
  • Alphabetic keyboard
  • Adjustable stand
  • Wall mountable
  • Compatible with 9 Series (Digital Premium DeskPhones)
  • Compatible with 8 Series (IP Premium DeskPhones)
  • IPv6 ready (IP Premium DeskPhones)
  • SIP survivability (IP Premium DeskPhones)
  • Embedded software encryption capabilities (IP Premium DeskPhones)

Alcatel-Lucent Enterprise Omniswitch 6450 Stackable Gigabit Ethernet LAN Switches Family

The Alcatel-Lucent OmniSwitch 6450 Stackable Fast Ethernet and Gigabit Ethernet LAN value switch family offers versatile, 24/48-port xed con guration switches with optional upgrade paths for 10 Gigabit Ethernet (GigE) stacking, 10 GigE uplinks and metro Ethernet services.

Promoting a design optimized for exibility, scalability, and low power consumption, the OmniSwitch 6450 is an outstanding edge solution. It uses the eld-proven Alcatel-Lucent Operating System (AOS) to deliver highly available, secure, self-protective, easily managed and eco-friendly networks.

The Alcatel-Lucent OmniSwitch 6450 family is embedded with the latest technology innovations and offers maximum investment protection.

The following types of deployments bene t from the OmniSwitch 6450 family: • Edge of small-to-mid-sized networks

  • Branch of ce enterprise and campus workgroups
  • Residential and commercially managed service applications • Service provider network deployments

omniswitch_6450BENEFITS

  • Meets all customer con guration needs and offers excellent investment protection and exibility with easy deployment, operation, and maintenance
  • Provides outstanding performance when supporting real-time voice, data, and video applications for converged scalable networks
  • Ensures ef cient power management, reduces operating expenses (OPEX) and lowers total cost of ownership (TCO) through low power consumption and dynamic PoE allocation, which delivers only the power needed by the attached device
  • Field-upgradeable solution makes the network highly available and reduces OPEX
  • Fully secures the network at the edge at no additional cost
  • Enterprise-wide cost reduction through hardware consolidation to achieve network segmentation and security without additional hardware installation
  • Supports cost-effective installation and deployment with automated switch setup and con guration and end-to-end virtual LAN (VLAN) provisioning
  • Simplifies metro Ethernet network OA&M for service providers

Alcatel-Lucent Omniswitch 6900 Stackable LAN Switches

The Alcatel-Lucent OmniSwitch® 6900 Stackable LAN and data center switches are compact, high-density 10 Gb Ethernet (GigE) and 40 GigE platforms. In addition to high performance and extremely low latency, they offer Virtual Extensible LAN (VXLAN), OpenFlow, Shortest Path Bridging (SPB), and data center bridging (DCB) capabilities, QoS, Layer-2 and Layer-3 switching, as well as system and network level resiliency. They are designed for the most demanding software-de ned operations in virtualized or physical networks and converged data centers.

With their modular approach, the OmniSwitch 6900s support lossless con gurations and native Fibre Channel (FC) ports for high-speed storage I/O consolidation. They can be positioned as converged top-of-rack or spine switches in data center environments, or as core and aggregation devices in campus networks.

omniswitch_6900The OmniSwitch 6900 product family offers a broad range of 1/10 GigE and 40 GigE port density in a 1-RU form factor. The switches offer the highest 10 GigE port density in their class, with up to 104 x 10 GigE ports, up to 32 x 40 GigE and up to 24 x 2/4/8 Gigabit Fibre Channel (GFC) ports in a 1 RU form factor. Its modularity also allows for many combinations to address any to any switching between Ethernet, Converged Ethernet and FC ports. The OmniSwitch 6900 product family leverages an energy-ef cient model with leading low power consumption, making them the most ef cient and versatile switches in their class.

Alcatel-Lucent Omniswitch 6860 Stackable LAN Switches

The Alcatel-Lucent OmniSwitch® 6860 Stackable LAN Switches (SLS) are compact, high-density Gigabit Ethernet (GigE) and 10 GigE platforms designed for the most demanding converged networks.

In addition to high performance and availability, the OmniSwitch 6860 offers enhanced quality of service (QoS), user authentication, deep packet inspection (DPI) and comprehensive security features to secure the network edge while accommodating user and device mobility with a high degree of integration between the wired and wireless LAN. The enhanced models of the OmniSwitch 6860 family also supports emerging services such as application fingerprinting for network analytics and up to 60 watts of Power over Ethernet (PoE) per port, making it ready to meet the evolving business needs of enterprise networks.

These versatile LAN switches can be positioned:
• At the edge of mid- to large-sizedconverged enterprise networks
• At the aggregation layer
• In a small enterprise network core
• In the data center for GigE server connectivity and SDN applications

omniswitch_6860

FEATURES

  • Versatile features and models offering high-density Gigabit and 10 Gigabit interfaces
  • Up to eight switches can be connected using Virtual Chassis technology to create a single chassis-like entity with up to 32 10 Gigabit uplinks and 384 Gigabit ports
  • Internal, hot-swappable power supplies, front-to-back cooling providing the lowest power consumption in its class
  • AdvancedfunctionsintegraloftheAOS:qualityof service (QoS), access control lists (ACLs), Layer-2/Layer-3 switching, Virtual LAN (VLAN) stacking and IPv6.
  • IEEE 802.3af and 802.3at compliant PoE of 30 W per port on all ports
  • Support of high PoE (up tp 60 W per port) on some ports

BENEFITS

  • With the variety of interfaces and models, the OmniSwitch 6860 family meets any customer con guration need and offers excellent investment protection and exibility.
  • The OmniSwitch 6860 Virtual Chassis increases system redundancy, resiliency and high availability while simplifying deployment, operations and management of the network.
  • Ensures ef cient power management, thereby reducing operating expenses and lowering total cost of ownership.
  • With its advanced PoE capabilities and high density of PoE ports, the OmniSwitch 6860 is ideal for converged campus deployments by offering deployment exibility, simplifying the wiring and reducing the time to deploy edge devices such as VoIP phones, surveillance cameras, 802.11ac access points and emerging devices that require higher than 30 W, such as a thin virtual desktop infrastructure (VDI) client, small cells, or even a small network switch.
  • Using the embedded DPI technology, allows OS6860 Application monitoring to discover of up to 2000 business or personal applications owing through the network and apply QoS policy enforcement and prioritization for the discovered applications. This type of visibility can be used to optimize the performance of the network as well as apply adequate control.

What would you do if you lost your building!

How will you communicate with customers?

How will you generate revenue?

buildingMany companies have not considered the impact to their business if their communications systems were down for 1 or more days following a disaster such as a fire, hurricane or earthquake.  The fact is, recovery time to restore even partial service will take days, if not weeks.

ICON’s Rapid Communications Deployment Services

ICON Cloud’s Rapid Communications Deployment Service can have critical communications functions operational within hours as opposed to weeks or months following a disaster. This includes:

  • Telephone system services hosted in ICON’s secured data center
  • Alcatel-Lucent IP phones
  • Number forwarding service
  • Auto-attendant & voice mail.

Maintain Communications & Generate Revenue in the Wake of Disaster

iconcloudDown time can be measured in lost phone calls, lost emails, lost orders and lost revenue.  For a medium size business, this revenue loss could be tens of thousands of dollars per day.  Not to mention the stress it can lead to with your most critical customer and supplier relationships.

Is your business prepared for the unexpected?  If not, Telspan and ICON Cloud specializes in helping companies avoid the crippling effects a disaster has on business operations.

How to Choose a Phone System

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When deciding to buy a new phone system, there are several items you need to keep in mind. Follow these steps to help determine what you need.

First, Establish the Basic Business Needs

Consider what is driving your decision for a new phone system by first accessing your current situation. Ask and answer these questions:

· Have you outgrown your current system?

· Are there new features or applications you want to add such as collaboration, video, cell phone integration, desktop screen pops, database lookups or wireless voice?

· Are you having problems maintaining a new system or problems with service level?

· Do you have a high level of missed or abandoned calls?

· Is it difficult for customers to reach the correct employee?

Knowing why you are looking and what basic needs you are trying to achieve will help narrow down your choices.

Second, Analyze Call Flow and Design the Ideal Call Flow for your Business

Now that you know why you are looking for a new phone system, what do you want that phone system to do? Don’t make it about the great new “whiz-bang shinny” feature – go back to basics. It’s important to know why people are calling and how you handle those calls now.

Who will be calling? Customers looking for support? People wanting to buy your products or services? People wanting to reach other people for general information, billing, follow-ups or telemarketing?

Asking these questions will establish the basic needs. For example, if your company has multiple departments, an automated attendant can be used to route calls to those departments based on factors such as time of day, number dialed and reason for call. Or would it make your company more effective if callers were able to reach mobile employees by routing directly to the cell phone?

Third, Design the Best Solution for your Business

Now that you know the why and what, that is, why you are considering a new phone system and what you need that phone system to do, it’s time to analyze the how. At this point you will probably be working with a consultant or voice communications company.

Here are some things to consider that can help guide you through this process.

· Consider what existing infrastructure can be used with the new system. For example, cabling. Today’s converged IP-PBX systems often support both IP and digital/analog phones and your current cabling can be used.

· Discuss with your vendor how the proposed system will handle exact call flow sequences – this  will prove if the solution works for your business.

· Always be conscious of future growth – it is typical to plan for your new communications system to be in operation for a minimum of 7 years. A good rule of thumb is they system should have double what you believe is your growth projection.

Conclusion

As with most buying decisions, the best decisions are made when you are completely aware of the specific reasons that are driving your buying decision. By focusing on how calls are currently handled, what the pain points are for both customers and employees, and having some sense of your future growth and needs, you will make the best decision.

A good communications solutions provider can be your best asset in this process. Find a vendor that will work with you to help you identify needs specific to your business and leverage they best available technology to meet those needs.

Buying A Phone System

Your guide to buying a business phone system.

Your enterprise network – on demand

Today, companies and firms, whatever their size or business model, need to stay connected. However, the cost of their network equipment is often not in line with their real use. Obtaining a network infrastructure that meets business demands and adapts to their actual needs is an important challenge. Keeping costs in line with the ups and downs of the business is also an ongoing challenge. If you don’t want to pay for network equipment when it is not in use, then applying a cloud model to equipment is an ideal solution for minimizing payments. By paying for only what you use at fixed daily costs, you avoid paying for a network that isn’t used over a weekend, during holidays or even for several months if there is low seasonal activity.

This new model first appeared two years ago in Australia where companies were quick to appreciate the benefits. And, it wasn’t just in one industry, but across many such as school districts, ski resorts, sports arenas, hotels and more, who only pay for what they use.

For example, Accor recently asked ALE teams to see if they could be charged for network equipment, such as Wi-Fi, Ethernet, telephony/video-over-IP, based on occupancy. Benefits for Accor with this new cloud service is that if a room is not rented out, there is no need to pay for the connections in it. The time for paying for unused equipment is gone. It’s time to align costs to actual corporate activities and cash flow.

A payment model that is in sync with revenue

The model has already exceeded seasonal sectors: In the UK, the government will pay nothing in CAPEX (equipment purchase), only OPEX (expenses by activity). It’s all about evolution. Companies want to invest at the same pace as their business grows and have specific needs for certain features such as telecommunication solutions.

Many companies, who do not have the financial resources to spend for the long term, are open to this type of service. For example, when construction begins on a new building, its network equipment needs will put demands on the existing building’s network. Buying enough equipment to support the expected new network requirements is a financial burden that puts pressure on the project from the start. Meanwhile pay-on-demand connections level the playing field against competitors.

This ability to provide on-demand network capabilities is also important for CIOs to address. If the technical directors do not find ways to act quickly, they will be hampered by a need to find more purchasing budget to start their projects, then they run the risk of losing visibility and control over their IT responsibilities.

Manage the physical infrastructure as a service

In practice, network on demand equipment has enterprise applications with a reporting function, which send a statement every hour to the seller that installed the equipment to generate a monthly bill. Taking readings at the source is no problem and relies on the economic model of a domestic Internet server. The equipment continues to belong to the provider and the user is charged according to the specific services they use, such as video on demand or long-distance telephony. Often these facilities enable companies to regulate their consumption and avoid any unpleasant surprises.

This metering capability also provides resellers the ability to offer additional managed services. In addition to pay-per-use, the new tools analyze the cost of network traffic and provides resellers information that they can use to give advice on how to be even more efficient in their use of the network. To date, this is the only network management tool that takes the analysis to an application level (how such software is used, is the network appropriately sized for this use, etc.) This allows for more accurately prioritized business flows to prevent degradation of the user experience on applications.

For quicker expansion, this type of service is rendered by a supplier. Moreover, the company retains the option to train its internal teams and to buy access to analytics to optimize its own network themselves. But, from the moment the infrastructure is considered a service, companies tend to rely on a supplier whose mission will be to ensure proper operation. In this model, internal technicians are able to refocus their time on the integration of cloud applications such as Salesforce, along with the rest of the company’s business applications. It’s predicted that by 2017, many companies will choose to pay for all of their network functions “on demand”, as this system is attractive for all the reasons I’ve mentioned.

How to cook a good unified communication solution?

OpenTouch Conversation tutorials made easy

I consider myself a rather good cook. I like to cook, and to eat, and love almost everything related to food. Nowadays I look at recipes to get the whole idea of the meal, then work it up on my own. But when I started getting hooked on cooking, I was very far from being able to do that with confidence.

I imagine it happens to almost everyone, that relatable moment when you want to do a simple action, but have no idea how to do it. In cooking, that happened when I first came upon words like “blanch the onions” or “sautéed meat”.

And here is where the magic of YouTube begins. Two clicks, a few letters on my keyboard and I can find a video explaining what a sauté of veal is, and how to make it. A short, very focused and easy to repeat video is available to help me to hone my skills at home, instead of going to cooking classes and asking a chef.

That is what “How To” videos are all about: Helping people to understand short actions, and how to do them on their own. This kind of video is not only available for cooking — just type “how to” on YouTube and you will see the range of videos available, from “how to draw” to “how to tie a tie”, every topic is covered (or close enough).

Knowing all that, when I started using the Alcatel-Lucent OpenTouch® Suite applications, of course I searched for videos. I first watched complete tutorials videos like the one for OpenTouch Conversation for PC. These videos are useful because they show a complete use case with features and applications to your daily job that you might not even know existed.

So it was handy when I discovered the OpenTouch Conversation 2.2 Tutorials — they are short videos (from 25 to 50 seconds – but truly helpful), focused on one and only one action. Perfect for someone who knows how to navigate through the app but needs information on specific topics. Last but not least, these videos will be updated at every new release, helping people understand the new features more easily.

Let me add this little tip, if you binge watch them by viewing the whole playlist, you might even discover some features you had absolutely no idea existed! For example, did you know that you can use OpenTouch Conversation as a softphone? Well now you do! Happy viewing and hope you find these “how to’s” helpful. Let me know here!

Is Your Phone System Bad For Customer Satisfaction?

Technology-Consutation-phoneCustomer satisfaction is not just about the quality and value of your products and services. It is also about how quickly clients, partners and suppliers can reach you, how well they are greeted, and how long they need to stay online to have their questions answered.

Satisfied customers generate repeat business, and effective communications can dramatically raise your level of service. Ensure that you handle incoming inquiries professionally with an efficient greeting system that welcomes clients by name and rapidly refers them to the right sales person.