Learning Center

Making Public Administration More Efficient

ProductivityTo serve the public, you need to focus on client satisfaction and always be reachable, at your desk or on the move. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely while maintaining privacy and a professional image. The communication system must handle call overflow when you are busy serving a client. The system must provide end-to-end call management, with a professional welcome and efficient call routing to the right destination. To increase staff productivity, the system needs to be integrated with administration operations.

OPENTOUCH SUITE FOR SMB TO THE RESCUE

The OpenTouch Suite for SMB for Public Administration tailors the communication system to the unique needs of your organization, whether it is a small town hall or a government ministry, by providing:

  • Feature-rich applications that keep you connected and improve call handling
  • A flexible communication server and network infrastructure with powerful embedded features
  • A range of wireless and wireline digital and desk phones for professional IP or digital telephony

The OpenTouch Suite for SMB for Public Administration enables busy staff to better serve the public with an efficient, featurerich communication system. The OpenTouch Suite for SMB provides end-to-end call management, seamless, flexible services and on-site mobility.

Cloud Phone Systems

Open Touch Cloud Telephone

OpenTouch Conversation for iPhone – Overview

Building Your WiFi Network

WiFiIf you are building or considering building your Wi-Fi network, our tutorial will help you realize the most efficient, reliable, secure and extensible solution for your business. Download our Wi-Fi tutorial to help you plan and select the best Wi-Fi for your business.

Our tutorial contains crucial subjects that will help you drive a successful Wi-Fi project. One that is capable of evolving with your business needs for the next 5 years. Some of the questions covered include:

  • How many access points do you need?
  • Do you need a controller or not?
  • How many users can each access point support?
  • How will you power your access points?
  • Do you need a single or dual-band radio solution?
  • How can you plan for future growth?
  • What is the value of a site survey?

We hope you find this tutorial a valuable tool in your selection process. Since 1968 Telspan has provided organizations like yours with complete telecommunications solutions. Telspan looks at your business and designs a system that operates the way you need it to. By combining system installation, maintenance, coordination and consultative services, we create a communications solution that fits your business and its changing communications requirements.

If you would like more details on what communications system is best for you please call us at 860-761-1411.

Welcome To The New PC Era

Communication is changing. The PC is no longer at the center of our working world, and location and devices are not important. Choice is everything — you should be able to leave your desk and pick up right where you left off on any of your devices.

Guide To Cloud Phone Systems

Open Touch Office CloudAs your phone system ages,its ability to grow with your company becomes increasingly difficult. Upgrading to a cloud communications system will increase flexibility,mobility and security while providing a full set of business telephOny features. Benefits include:

  1. Quick and easy deployment and operations.
  2. Stay up to date with the latest technology.
  3. Enable advanced unified communications on your devices.
  4. Avoid downtime due to a disaster.

We hope you find this guide a valuable tool in your selection process. Since 1968 Telspan has provided organizations like yours with complete telecommunications solutions.Telspan looks at your business and designs a system that operates the way you need it to.By combining system installation,maintenance,coordination and consultative services, we create a communications solution that fits your business and its changing communications requirements.
By switching to the cloud now, you will save money and time while simplifying operations and avoiding risk.

If you would like more details on what communications system is best for you please call us at 860-761-1411.

The cure for traditional infrastructure

Are you suffering from traditional IT infrastructure? It’s a funny question, admittedly, but some of you are no doubt violently nodding your heads in agreement.

After all, who hasn’t suffered at the hands of IT infrastructure? IT teams who’ve contended with the seemingly nonstop maintenance that comes with traditional infrastructures, certainly have. Users who’ve helplessly experienced bottlenecks that prevented timely access to applications and data of course have. And most C-level executives can tell you about the anguish of an under-performing network slowing transaction flows, and the business in general, to a crawl.

Over-running the status quo

Meanwhile, along the way to this condition, emerging technology trends have pushed the traditional infrastructure to its limits. From virtualization and the cloud to mobility and the consumerization of IT, new pressures are straining infrastructures from every direction.

 

To borrow (and mangle) a famous saying, “The infrastructure provideth, and it taketh away.” Or, more accurately, it holdeth back. But that no longer has to be the case. Businesses today have more options than ever when it comes to modernizing their infrastructures. They can transform the cause of their suffering into a distinct business advantage.

That’s not to suggest it’s a simple transition. Every business has its own distinct needs in terms of demand, accessibility and flexibility, and they need to do thoughtful assessments of their evolving infrastructure needs. But for most organizations today, round-the-clock business agility and availability of applications and data are foundational must-haves.

In such an environment, what are needed are out-of-the-box infrastructure solutions that enable IT teams to spend less time on maintenance tasks, and more time on critical innovation and revenue-producing activities.

Organizations need the ability to deploy new applications quickly and easily. They need to be able to respond quickly and decisively to changing business conditions. And they need to be freed from technology-induced limitations on what people can accomplish.

Digital business barriers

What they have today instead is antiquated legacy infrastructures that are rigid, and with high opportunity and maintenance costs.  What’s more, these aging infrastructures have helped cement the perception among both executives and users that IT is more of a hindrance to their efforts to better serve customers than it is a business engine. Further contributing to this perception is the fact that the traditional methods of assessing IT costs and evaluating the role of IT are hopelessly misaligned with the digital businesses of today, and that divide is widening.

To put it quite frankly, traditional IT infrastructure is flat-out preventing businesses from excelling in today’s marketplace. And it’s not enough for organizations to simply swap those infrastructures out for the modern flavor of the day. Rather, they must change their mindsets in envisioning those new infrastructures.

Specifically, they need to stop allowing costs to limit this critical technology decision, and instead adopt a forward-looking understanding that their infrastructure investments should be guided by anticipating future business needs.

The rewards of strategic change run deep

That perspective is supported by research such as the latest edition of KPMG’s annual technology innovation report, “The Changing Landscape of Disruptive Technologies,”released in early 2016. The report argues that as the unprecedented pace of technology innovation continues to bring profound changes all around us, companies can’t ride one form of innovation to success. Instead, they must integrate several disruptive technologies to create an effective business model.

“The rewards for embracing new technologies run deep. From productivity gains to cost efficiencies, to quicker innovation cycles and increased customer value,” Gary Matuszak, global and U.S. chair of KPMG’s technology, media and telecommunications practice, said in the report. “The most successful businesses will be those that can most effectively prioritize and monetize emerging technology opportunities as part of their overall company strategy.”

In other words — at least so far as it pertains to infrastructure — first figure out what type of modern infrastructure best suits your business, and then determine how you can take full business advantage of it. Matching your business to the wrong infrastructure can lead to extra costs, unused capabilities (or worse yet, missing capabilities) and a whole lot of inefficiency.

Taking that idea to its logical end, it’s easy to see how the traditional infrastructure, which once served businesses so well, can increasingly be looked upon as a sort of shackle for the business. And if organizations are being held back by their infrastructures today, just imagine how limiting those infrastructures will be a few years down the line.

Which is why the infrastructure solutions market has such a critical role in helping today’s businesses to become digital-enabled. Vendors have a responsibility to develop and market solutions that will grease the wheels of digital business rather than rust them, and Alcatel-Lucent Enterprise has every intention of delivering on that. Stay tuned.

How to Change the System Clock on your Iwatsu System

Please follow the steps below for your particular Iwatsu system.

Iwatsu Enterprise-CS

The ECS system has the ability to automatically provide daylight saving time changes. However, in software releases prior to version 2.10 (January 2007), the changes follow the old daylight saving time standard.

To adjust the clock settings on ECS systems running software releases prior to 2.10, perform the following steps from an attendant station:

  1. Press the speaker button [SPKR]
  2. Wait for the dial tone
  3. Press the Feature button [FEAT] then dial [6] + [4]
  4. Dial the time in military time [HH : MM]
  5. Wait for a confirmation tone
  6. Press the speaker button [SPKR]

An update to the ECS system was made with the release of version 2.10 to accommodate the current daylight saving time dates. All software versions 2.10 and higher provide for the new time change. Contact your dealer with questions about which software version was installed in your system.
ADIX-VS, ADIX-APS and ADIX Systems

From the operator DSS when idle:

  1. Press [ICM] + [FEAT] + [6] + [4]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Press [SPKR]

IMPORTANT NOTE: Please note that all ADIX Systems supported the daylight saving time change based upon the prior standard. Therefore, the feature to enable daylight saving time should be set to disable in order to prevent these systems from changing the system time based upon the old daylight saving time schedule.

Enterprise TOL and ADIX TOL Systems

Time changes in all Enterprise TOLand ADIX TOLsystems are controlled by the Microsoft Windows operating system. Microsoft Windows provides for automated daylight saving time changes based upon the time zone setting at installation. If Windows is set for automatic daylight saving time change it will follow the old daylight saving time schedule and therefore should be upgraded. If the upgrade is not performed, the automatic daylight saving time update should be disabled and performed manually. Information on software patches and upgrades for Microsoft operating systems are available at www.microsoft.com. Search “daylight saving time” and you will find links to information on each Windows version. Depending on the age of theTOL system it may have been shipped with either a Windows 2000 or Windows XP operating system.

Omega-Voice VMI

The Omega-Voice VMI system (IX-4VML, VS-VML, IX-4SEVMC) does not provide an automatic daylight saving time change feature. Therefore, all Omega-Voice VMI systems require the time to be manually changed via the system editor.
ZT-D

From the operator only, when idle:

  1. Go off-hook and press [FEAT] + [SPKR] + [3]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

ZT-S

From the Master KT only, when idle:

  1. Go off-hook and press [FEAT] + [#] + [2]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

IDS-128

From console:

  1. Press [PROG] then [3] then [SET]
  2. Enter the time as HH + [SP] + MM + [SP] + [*AM] or [*PM]
  3. Press [SET] then [PROG]

EX-816/824/1648 – Versions 1 and 2

From the station 20, when idle:

  1. Go off-hook and press [FEAT] + [5]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

EX-816/824/1648 – Version 3
EX-1232/2464 – Versions 1 and 2

From the station 20 when idle:

  1. Go off-hook and press [FEAT] + [8] + [1]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

TXX-616 and EX-616

From the station 20 when idle and on-hook:

  1. Press [0] + [3 digit password] + [program number 00]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Press [FWD] + [FLASH] + [FLASH]

How to Change the System Clock on your Iwatsu System

Please follow the steps below for your particular Iwatsu system.

Iwatsu Enterprise-CS

The ECS system has the ability to automatically provide daylight saving time changes. However, in software releases prior to version 2.10 (January 2007), the changes follow the old daylight saving time standard.

To adjust the clock settings on ECS systems running software releases prior to 2.10, perform the following steps from an attendant station:

  1. Press the speaker button [SPKR]
  2. Wait for the dial tone
  3. Press the Feature button [FEAT] then dial [6] + [4]
  4. Dial the time in military time [HH : MM]
  5. Wait for a confirmation tone
  6. Press the speaker button [SPKR]

An update to the ECS system was made with the release of version 2.10 to accommodate the current daylight saving time dates. All software versions 2.10 and higher provide for the new time change. Contact your dealer with questions about which software version was installed in your system.
ADIX-VS, ADIX-APS and ADIX Systems

From the operator DSS when idle:

  1. Press [ICM] + [FEAT] + [6] + [4]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Press [SPKR]

IMPORTANT NOTE: Please note that all ADIX Systems supported the daylight saving time change based upon the prior standard. Therefore, the feature to enable daylight saving time should be set to disable in order to prevent these systems from changing the system time based upon the old daylight saving time schedule.

Enterprise TOL and ADIX TOL Systems

Time changes in all Enterprise TOLand ADIX TOLsystems are controlled by the Microsoft Windows operating system. Microsoft Windows provides for automated daylight saving time changes based upon the time zone setting at installation. If Windows is set for automatic daylight saving time change it will follow the old daylight saving time schedule and therefore should be upgraded. If the upgrade is not performed, the automatic daylight saving time update should be disabled and performed manually. Information on software patches and upgrades for Microsoft operating systems are available at www.microsoft.com. Search “daylight saving time” and you will find links to information on each Windows version. Depending on the age of theTOL system it may have been shipped with either a Windows 2000 or Windows XP operating system.

Omega-Voice VMI

The Omega-Voice VMI system (IX-4VML, VS-VML, IX-4SEVMC) does not provide an automatic daylight saving time change feature. Therefore, all Omega-Voice VMI systems require the time to be manually changed via the system editor.
ZT-D

From the operator only, when idle:

  1. Go off-hook and press [FEAT] + [SPKR] + [3]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

ZT-S

From the Master KT only, when idle:

  1. Go off-hook and press [FEAT] + [#] + [2]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

IDS-128

From console:

  1. Press [PROG] then [3] then [SET]
  2. Enter the time as HH + [SP] + MM + [SP] + [*AM] or [*PM]
  3. Press [SET] then [PROG]

EX-816/824/1648 – Versions 1 and 2

From the station 20, when idle:

  1. Go off-hook and press [FEAT] + [5]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

EX-816/824/1648 – Version 3
EX-1232/2464 – Versions 1 and 2

From the station 20 when idle:

  1. Go off-hook and press [FEAT] + [8] + [1]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Go on-hook

TXX-616 and EX-616

From the station 20 when idle and on-hook:

  1. Press [0] + [3 digit password] + [program number 00]
  2. Enter the time [HH : MM] using the 24 hour military clock
  3. Press [FWD] + [FLASH] + [FLASH]

Optimize Employee Efficiency With Your Business Phone System

Employee productivity increases when you can reach the right people at the right time on the right device. It increases when you eliminate time-wasters, such as missed calls and unnecessary travel. Productivity also improves when you enable new capabilities, such as working with remote and virtual teams, staying connected while traveling, or simply working from home.

Help your staff to share their knowledge easily and in real time or to work from home while enjoying full, secure access to company information. Enable seamless communications so staff can leave the building while they are on a call. Maintain a single directory for your mobile and office phone.