Open Touch from Alcatel-Lucent

Alcatel-Lucent dynamic communication solutions help small and medium-sized businesses (SMBs) keep customer satisfaction and employee productivity high and operational costs low. They help SMBs strengthen relationships, increase collaboration and mobility and improve performance.

To succeed as a small or medium business (SMB), you need to keep customer satisfaction and employee productivity high and operational costs low. Dynamic communications that help you strengthen relationships, increase collaboration and mobility, and improve performance are at the core of your future success.

The Alcatel-Lucent Open Touch SMB product and services portfolio includes business communication applications with unified communications and contact centers, an advanced IP telephony offering, robust IP networking, market-leading IP address and performance management software and world-class security solutions. These end-to-end solutions combine Alcatel-Lucent enterprise products and comprehensive professional services.




Alcatel-Lucent understands the needs of SMBs and has the proven credentials to deliver integrated, end-to-end communication solutions that address these needs. By reaching the 17 million end-user mark with its flagship product, the Alcatel-Lucent OmniPCX® Office Rich Communication Edition (RCE) Communication Server, Alcatel-Lucent is positioned as a recognized leader in the SMB market.

OpenTouch Suite for SMB offering is built on well-known OmniPCX Office RCE. This offer is tailored to meet SMB specific needs to provide IP and TDM communication solutions enriched with applications, services and DeskPhones. The offering includes a business-grade network infrastructure with communications, mobility, unified communications and collaboration solutions delivered across broadband and mobile networks. These solutions provide the cost control, security and usage features that support the needs of SMB customers.

Alcatel-Lucent OpenTouch Suite for SMB offering provides through a single point of sale, a converged and conversations and business services. OpenTouch Suite for SMB addresses and expends all the voice and data company communication needs This offer proposes a mobility solution according to employee need, enhanced teamwork with more visual and social aspects, and enhanced security with no compromise on simplicity.

Alcatel-Lucent OpenTouch Suite for SMB combines to form a specific, state-of-the-art offering, converged with voice and data, and tailored to meet SMB needs. The solution set is modular, easy to use, reliable, open and standards-based, and complete.

Modular, flexible and extensible

Alcatel-Lucent OpenTouch Suite for SMB is modular at every level from communication suites and software licenses requirements. And they only pay for what they need.

Easy to use

Alcatel-Lucent OpenTouch Suite for SMB contains an IP integrated communication server. All voice applications are preconfigured and embedded. Solutions are easy to sell, install, use and maintain as well as future-proof.

Reliable and sustainable

Alcatel-Lucent OpenTouch Suite for SMB can be sold with a hardware warranty and a variety of services ranging from a simple maintenance contract to system evolution, to new applications and technology. Open and standards-based Alcatel-Lucent OpenTouch Suite for SMB is built on an IP communication server and based on standard protocols. The server provides application interfaces based on the Telephony Application Programming interface (TAPI), computer-supported telecommunications applications (CSTA) and Session Initiation Protocol (SIP).

Complete and feature-rich
This SMB dedicated offering delivers native IP and TDM communications to help users engage better with customers, partners and peers and therefore improve company welcome -to-end portfolio includes the OmniPCX Office Rich Communications Edition as the communication platform providing telephony, mobility, conferencing and collaboration as well as call center capabilities for up to 200 users.